daa- Dublin

  • Employee Services & Payroll Team Member (Limerick Based)

    Job Locations IE-Limerick
    Posted Date 2 weeks ago(11/05/2018 00:00)
    Number of Openings
    Business Support
  • Overview

    The key objective of team members is the timely, accurate and efficient processing and maintenance of data inputs within the Recruit to Retire work stream enabling timely payroll processing and delivery of excellent customer outputs as set out below.


    All applications should be submitted by 23rd May 2018.


    • IPASS qualification
    • Substantial experience relevant to the role including strong payroll and customer service experience
    • Proactive query handling / issue resolution displaying excellence in customer service
    • Excellent analytical skills and software experience (Oracle, SharePoint, MS Office)
    • Personal and professional integrity
    • High personal motivation and ability to work on own initiative
    • Demonstrate excellent organizational skills
    • Ability to work to strict deadlines and handle conflicting priorities
    • Possess a positive, flexible work attitude with ability to travel
    • Possess strong interpersonal skills, demonstrate ability to communicate at all levels
    • Ability to work and positively influence as part of an integrated team and cross functionally
    • Limitless commitment to continual improvement and customer service
    • Committed to daa values


    • Use case management software to capture, investigate and respond within timescales to queries (employee, business, HR).
    • Ensure efficient and effective follow up action is completed and where required collaborate with other areas to close out the case or escalate to achieve closure
    • Develop and maintain strong working relationships with stakeholders, scheduling and participating in regular meetings with active close out of agreed actions
    • Monitor and report on trends with a view to identifying corrective action to proactively eliminate recurring issues which are giving rise to repetitive queries and or concerns for employees
    • As a reliable and proactive partner, provide key service support to HR including, internal movers capture and system updating, employee set up on Oracle HR, employee support services and leaver processing
    • Robustly maintain employee and HR records up to date and accurate on Oracle HR facilitating critical reporting in support of the business and accurate processing of payrolls
    • Ensure document management and maintenance in accordance with daa Shared Services quality management system and statutory document retention requirements
    • Reporting on People and HR data, to include regular quality checks on master data
    • Process all fortnightly payrolls
    • Ensure compliance requirements (Revenue - PAYE, PRSI, USC, other and Pensions) are dealt with correctly and timely
    • Process and manage pension activity including set up, pension queries and pension reporting
    • Manage day to day relationship with pension administrators and other third-party benefit providers for both daa and ARI working closely with the HR Head of Reward
    • Maintain strict confidentiality on all matters surrounding this role
    • Participate in team meetings providing input to decisions and discussions, this extends across the broader Shared Services team and co-located HR teams
    • Demonstrate commitment to the company and Shared Services vision, purpose and goals and live the daa values daily
    • Procedure development, process enhancement and technology improvements in conjunction with manager and key stakeholders with delivery of continual improvement initiatives
    • Champion and operate excellent customer service within the team and wider unit
    • Actively identify and participate on training and development requirements and opportunities to enable a fully cross functional team and ensure continuity of service to all customers


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