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Commercial is a critical business unit for Dublin Airport and daa Group, managing a broad portfolio of products and business partnerships ensuring the delivery of a quality passenger experience, authentic business partnerships are developed, and commercial return is maximized. Core business units include Car Parks, Advertising, Dublin Airport Travel Services, Concessions, Food & Beverage, Property and Dublin Airport Central. Commercial is a fast paced, dynamic and opportunity seeking environment.
Reporting to the Head of Car Parks, the Car Parks Manager is responsible for the operational delivery of the end-to-end car park product, including both the digital online experience and on campus product offering, ensuring a positive reputational relationship between Dublin Airport and its customers. This role manages customer interactions (up to 3 million customer transactions annually), through the existing car park products and services. The Car Parks Manager leads and manages the Car Parks teams (70+ colleagues) to ensure the car park operation is focused and running efficiently and effectively in line with SOP’S and KPI’S.
The Car Parks Manager demonstrates a commitment and genuinely cares about the car parks product by taking pride and personal accomplishment in providing a great product to customers.
The BIM/GIS Coordinator will be responsible for the review of information prepared by designers and contractors. The successful candidate will assist the BIM Manager & senior GIS analyst focussing on the quality and consistency of the information submitted while ensuring that deliverables are continuously transformed from projects handover into master records.
Perform all essential functions and responsibilities in accordance with daa’s values and beliefs and in alignment with our policies.
Airfield Specialists Operative work in the Airside Management Department. The role reports directly to the Airfield Facilities Manager and will carry out both planned and reactive maintenance on a diverse range of airfield & landside infrastructural assets including runways, taxiways, aprons pavement, airfield paint markings, footpaths, roads, grasslands, drainage infrastructure, security fence, boundary gates in Ireland’s busiest airport to ensure safe and efficient operations at all times.
In addition to the above the team provides support during the winter season and is an integral part of the Dublin Airport Winter Operations team responsible for ensuring the safe and timely clearance of contamination to pavements during winter operations.
The team is also the Dublin Airport aircraft recovery response team and have aided in the recovery of a number of disabled aircraft at Dublin Airport over the last 10 year as well as at both Cork and Shannon Airports.
All operatives are FAS safe pass workers and have significantly high level of accredited training in many areas such as Airfield driving (including airfield escorting), ATC Telephony, Manual handling, Operating of Snow and Ice Machinery, Operating Heavy Goods Vehicles, Operating Grass cutting equipment, Use of abrasive wheels, Use of power tools, Traffic Management Training, Airfield pavement maintenance rig training, Hot works training, Chemical handling, Underground service detection, Telescopic driving and more.
An opportunity has arisen for an experienced Talent Acquisition Partner to work with the HR talent acquisition team for 12- months. This role presents an exciting opportunity to play a key role in supporting our business to source, attract and hire the best talent.
The role holder will also work to deliver a good employee experience through the development and bedding in of excellent talent acquisition processes and practices from recruitment through to onboarding and will become an SME in the recruitment module.In addition, you will support the implementation of processes, practices, and controls in line with new HR system launching.
Over the next ten years Dublin Airport intends to invest over €2.9bn in its infrastructure. This infrastructure will grow the capacity of the airport, while continuing to improve the passenger experience, airport efficiency and sustainability.
An important part of this programme of work will be the successful delivery of Dublin Airport’s residential insulation, grant, and voluntary purchase programmes. The residential insulation programme is currently underway and the successful candidate will work with the wider team to continue to deliver this programme of works on any remaining properties. Subject to planning approval, Dublin Airport is also seeking to implement a proposed insulation grant scheme. It is currently expected that c. five hundred local residences will benefit from the works associated with the overall insulation programme.
A critical enabler of the programme’s success will be the extent to which residents, both eligible and ineligible, are properly consulted and informed, from early planning phases through to implementation and post-works monitoring. In this regard, daa is now seeking to recruit a Community Liaison Manager to deliver effective engagement for this programme of works.
This is a defined purpose role within daa. The role sits within the wider eco-system of Dublin Airport and daa group. This role will interface with multiple internal departments to ensure a seamless coherent message to our neighbors and strong management of information. Critically, this role shall directly interface with the daa community engagement team and wider communications department.
Daa LABS is a newly established business unit which encompasses the following functions:
Digital, Core IT and Technology, Data and Analytics, IT Project Management, and Innovation for daa.
The business unit is busy and growing which requires a senior manager with strong leadership skills to drive the delivery of daa LABS objectives and priorities by developing robust and practical frameworks for reporting, cultivating, and driving a culture of collaboration and high performance across teams.
As the Head of Efficiency & Excellence, you will support the Managing Director in driving digital innovation, operational efficiency, and excellence across Labs. Labs is a team of c140 professionals, you will lead initiatives aimed at enhancing digital leadership, business intelligence, innovation, system discipline, and core IT infrastructure.
The Central Processing Organisation (CPO) is a regulated function which sits within Group Security. The role of Administration person is Dublin based.
This person will be responsible for the administration of confidential information which flows between employers, the daa CPO, Authorised Signatories within in and outside of daa and to An Garda Siochana.
The administration role holder must advise all Regulated Entities that the relevant steps within the application process underpinning the Airport ID are completed before accepting the application.
The person filling this role must be in a position to demonstrate a high competence in paying attention to detail and to evidence that they can understand and follow process consistently.
An opportunity has arisen for the role of Customer Support Services Team Member, reporting to the Customer Support Services Manager in Shared Services, Limerick. This role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This role will suit someone with circa 2-3 years’ experience working in a customer services contact centre environment.
This role will be Monday to Friday with a requirement to cover weekend shifts on occasion.
ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty free, and duty paid retail outlets in Europe, the Middle East, Asia Pacific, and the Americas. From pioneering beginnings when we opened the world’s first duty free shop in Shannon Airport in 1947, we now employ over 4,000 people worldwide and manage a turnover in excess of $1 billion. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc.
At ARI, we believe in transforming every travel experience into an unforgettable journey filled with joy.
The role based in the Dublin office, will report directly into the Global Head of Merchandise Control.
In this Category Planning Analyst role, you will be responsible for planning and forecasting demand at brand and vendor level and constantly strive to achieve and lead best practice in demand planning, forecasting and stock management.
The Category Planning Analyst will play a key role within the Commercial function (buying and merchandising) by providing high quality data and analysis across budget performance, sales performance, margin, and investment. This analysis will be focused across Category, Supplier, SKU & Store level and covering ARI’s global estate. You will add significant commercial value by providing commentary and recommendations based on your analysis plus in identifying trends, challenges & opportunities that will need to be actioned so that the Category achieves a sustainable financial performance and return on investment. The ability to manage relationships with senior stakeholders such as Global Heads of Category, Finance Managers and Buyers across different functions and across all global locations will be an essential part of this role.
ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty free, and duty paid retail outlets in Europe, the Middle East, Asia Pacific and the Americas. From pioneering beginnings when we opened the world’s first duty free shop in Shannon Airport in 1947, we now employ over 4,000 people worldwide and manage a turnover in excess of $1 billion. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc.
At ARI, we believe in transforming every travel experience into an unforgettable journey filled with joy.
This Buying and Master Data Coordinator role sits within the Fashion and Accessories Category and reports to the Global Head of F&A. If you have a passion for Fashion and Accessories this is a great opportunity and can act as a steppingstone for somebody who has a longer-term ambition to become a Buyer within ARI. You will be an integral part of the global buying function and will have the opportunity to gain a variety of buying related experience as you interact with a wide variety of stakeholders.
The core focus of the role will be to support the Global Buying function by ensuring that all master data is captured accurately on the system. You will be responsible for setting up products, promotions, and product maintenance. This role has responsibility for the day-to-day administration, coordination and buying support globally for their allocated category.
This role has responsibility for the day-to-day administration, coordination and buying support globally for their allocated category.
Reporting to the Group Head of Sustainability, the Net Zero Programme Lead will play a critical role in shaping daa’s future, by driving the delivery of our environmental sustainability and Net Zero strategy and commitments across the whole of the daa group. The main purpose is to identify, quantify and deliver opportunities to reduce carbon emissions associated with our business, and develop the Net Zero roadmap to support this sustainable business transition. This role sits within the Group Sustainability Team, within our Group Strategy and Governance function. Each team member works as a subject matter expert (SME) on environmental and sustainability issues, leading organisational change and working with stakeholders to identify and deliver projects required to achieve our corporate sustainability goals and ensure the path towards full decarbonisation and net zero operations at daa group. This role is expected to evolve over time as we navigate the sustainability agenda, with adaptability and a passion for developing the area being key attributes for this position.
An opportunity has arisen for the role of Continuous Improvement Analyst, reporting to the Continuous Improvement Manager in Shared Services, Limerick. Supporting the Shared Services team, this role will assess, monitor, and enhance business performance for our organisation. You will analyse current practices and develop business process improvements as well implement changes in workflows across the Shared Services teams to ensure continuous company performance. You will drive a continuous improvement mindset and build capability to embed CI methodologies and tools across all levels of the Shared Services using a hands on, business partnering approach.
The successful candidate will be a skilled communicator with strong project implementation skills.
Reporting to the Head of Capital Development (HoCD), the Capital Development Manager (CDM) assumes a pivotal role in shaping the future of Dublin Airport. The CDM ensures that specific projects within the airfield programme align with airport business requirements and are executed in a timely manner. Furthermore, the CDM is entrusted with supporting full compliance with the governance process and adherence to the airport's strategic vision.
Collaborating closely with the HoCD, programme director, project promoter, and design and delivery teams, the CDM plays a critical role in ensuring that the outcomes of their respective workstreams align with the airport's overarching goals. This entails delivering projects that not only meet functional requirements but also contribute to the airport's strategic objectives and support its growth trajectory.
The CDM's contribution is instrumental in empowering the broader Dublin Airport team to navigate challenges effectively, enhancing the airport's efficiency, and aligning it with the escalating expectations from regulators, customers, and passengers.
Within the framework of the Airfield & Civils programme, the CDM exemplifies key behaviours such as support, direction, development, and constructive challenge. Moreover, the CDM serves as a leader in championing Dublin Airport's culture and values, fostering an environment conducive to success and continuous improvement.
ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty free, and duty paid retail outlets in Europe, the Middle East, Asia Pacific, and the Americas. From pioneering beginnings when we opened the world’s first duty free shop in Shannon Airport in 1947, we now employ over 4,000 people worldwide and manage a turnover in excess of $1 billion. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc.
At ARI, we believe in transforming every travel experience into an unforgettable journey filled with joy. As our Head of Creative, you will be the visionary force behind this mission, breathing life into our brand through innovative design and compelling storytelling. Your creative genius will not only shape ARI’s visual identity but also deepen our connection with travellers, communities, and industry professionals around the globe.
The role based in the Dublin office, will report directly into the Global Head of Ecommerce and Innovation- ARI.
As the Digital CX Lead, your role will be to drive the global digital proposition for our duty-free retail stores. Working alongside diverse teams, you will develop and implement a strategic vision for digital innovations, aimed at enhancing customer engagement and improving data collection. This key position is essential for delivering a consistent digital experience across all channels, in line with top-tier retail practices. Your efforts will be crucial in advancing our omnichannel approach and maintaining ARI's position as a leader in digital travel retail.
We're looking for someone who's not just experienced but also passionate about making every journey a joyful one. If you are a visionary eager to make a lasting impact in the world of travel retail, we invite you to join our journey.
An exciting opportunity has arisen to join the Dublin Airport team on a full time contract (40 hrs per week) for a period of 6 months. The Car Park Team Operative role is responsible for providing safe and secure access to and use of parking facilities for the general public.
Note that this a shift role and you will be required to work a Shift Roster of Days/Nights and Weekends.
The hourly rate for this role is €16.14 per hour.
Daa LABS is committed to leveraging data-driven insights to enhance decision-making and drive business growth. We are seeking a talented and experienced Data Product Development & Insights Manager to join our dynamic team. This individual will play a pivotal role in driving the development of the data strategy and delivering actionable insights that drive strategic initiatives and optimize business performance.
Our Airport Search Unit roles provide a unique opportunity for individuals who would love to be part of a great team in a customer focused, dynamic airport environment.
So whether you're starting out on your career, returning from a career break or looking to build on existing life and career experience this could be the role for you.
You don't need security experience as full training is provided.
We offer:
- Hourly rate for the role is currently €15.88 (inclusive of shift pay) (Revised pay rate will be €17.47 with effect from 24th March 2024)
- Starting Salary of €33,112.86
- Permanent role with full access to an excellent company pension scheme
- Contract will be 35-40 hours, you will be guaranteed minimum 35 hours but must be available work up to 40 hours weekly across a 24/7 roster.
- Comprehensive induction & training programme (with ongoing assessment/exams for IAA certification)
- Continuous focus on training and development with excellent opportunities for career progression internally
- Subsidised staff meals and free coffee, tea & water across breakrooms
- Flight subsidy
- Free car-parking for working hours with staff shuttle bus available
- Uniform and Safety shoes provided on joining plus welcome pack
- Travel Tax Saver Scheme and the Bike to Work Scheme
- Staff discount at “The Loop and theloop.ie” with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus
- Various Wellbeing initiatives: Complementary Flu vaccines, health clinics, EAP assistance programme, Focus on You Wellbeing services, access to on-site gym and swimming pool in ALSAA
- Active daa Charity of the Year activities, events and socials
An exciting opportunity has arisen to join the Cork Airport Team on an up to thirty-hour contract for a period of up to 6 months. Car Park Team Operative/Customer Services Support is part of the Car Park services team that provide safe & secure access to and use of parking facilities for the general public.
The role supports a wide variety of functions including customer focus, financial balances, online systems management & trolley management. It is a wide-ranging role which supports other departments within the business when required.
ARI is one of the world’s longest established and experienced global travel retail companies. With expertise in developing business in new and existing markets, ARI owns and manages retail outlets in 27 airports in 14 countries throughout Europe, The Middle East, Asia Pacific, and North America. From opening the world’s first duty free in Shannon Airport in 1947, ARI now employs over 3,500 people worldwide and manages a turnover in excess of €1 billion. ARI is part of the Irish government-owned daa group.
We are creating a new Retail Design Lead role in ARI to sit within our Global Implementation team. There are two key focuses of this role. The first is to manage the retail store design process from inception to completion associated with new and existing stores across our global locations. The second is to support the business development team when responding to tenders and providing high quality retail store design proposals. One of the main elements of any new tender in our industry tends to be around ARI’s proposed design for the store and this role will be responsible for ensuring that ARI is always submitting world class design proposals reflecting our unique customer value proposition.
Candidates for this role should have prior experience working in a similar Design Manager type role for another Retail or Commercial organisation and be comfortable managing external design agencies.
This role will suit someone with prior demonstratable experience in retail design and project management, blended with architectural practice experience who is passionate about delivering best in class retail design. A strong focus on problem solving while delivering projects with creativity and commitment to the business needs. A track record of management and delivery of multiple projects simultaneously, all within fast-paced, tight timelines.
daa is a global airports and travel retail group with operations in 16 countries around the world. The Group’s core purpose is to connect Ireland with the world and its vision is to be an airport industry leader. daa grows its business with talented people by delivering great value for airlines, passengers, and business partners.
daa is transforming its business to meet the future needs of customers and passengers.
In anticipation of continued growth in passenger numbers and to supplement our permanent frontline rosters, we are seeking to fill seasonal vacancies in our security team.
Whether you’re looking to build on current experience, seeking seasonal work to supplement studies or would just like to be part of a team, we’d love to hear from you.
If you’d like to play your part in ensuring a smooth and efficient passenger experience this could be the opportunity for you.