daa- Dublin

  • Retail Department Manager

    Job Locations IE-Ireland
    Job Post Information* : Posted Date 2 weeks ago(2 weeks ago)
    Number of Openings
  • Overview

    We are currently recruiting for a number of contract and permanent Retail Department Manager roles.


    Reporting to the Airport Retail Manager, you will be part of a team responsible for effectively managing and supporting the operation across a department on a shift basis thus ensuring all activity is aligned towards achieving sales and operational objectives driving sales, PAS and customer experience on a shift basis. You will maximize sales and productivity by implementing the category strategy from Central Support teams. You will ensure that retail team members deliver a great customer experience through strategies such as Shift Excellence, visual presentation by liaising with the Display and Cat-Man teams, operations and loss prevention standards in line with our ARI processes and procedures.


    Key to this role is achieving sales budgets through execution of visual merchandising guidelines, planograms and 5S’s while embedding a ‘customer before task’ ethos by motivating and coaching staff using ARI Selling Skills as the lever.


    • Minimum of three years retail experience
    • Proven track record in managing and motivating staff in a fast moving retail environment
    • Proven track record in delivering on sales targets
    • Excellent understanding of retail standards
    • Excellent understanding of Microsoft Outlook (Navision desirable)
    • Commitment to ARI Values & ARI Way


    Dynamic Leader

    • Champion ARI Selling Skills (Essential and Advanced) by coaching retail team members continuously
    • Ensure Product Knowledge training is ongoing and staff are engaging with the Knowledge Hub
    • Work within a team which is accountable for driving performance within their respective department on a shift basis.
    • Ensure each Team Member has a clear understanding of their objectives, both in terms of sales and customer service both on a shift basis and via the formal PM process
    • Be a motivating presence on the floor, driving engagement and communication with all staff via structured initiatives
    • Embed a continuous improvement ethos and drive change
    • Act as key support and escalation point for staff as necessary with relevant stakeholders and escalate to Airport Retail Manager where appropriate
    • Communicate departmental priorities and updates on progress versus same throughout the shift via real time data from Airport Retail Manager
    • Delegate all departmental operational tasks through staff members as appropriate to ensure effective execution


    Results Driven

    • Achieve sales versus budget and versus last year within department by focussing on PAS (Passenger Average Spend) as a key metric through shift excellence
    • Ensure highest shop floor standards are maintained at all times within department
    • Completion of department floor walks using 5S audit and VM guidelines as tools to achieve best practice
    • Work within a team to execute Marketing and Buying strategies within department e.g. HPP, new product launches etc.
    • Protect profit of the business by actively managing stock loss results (S/L target under 1% COGS)
    • Instil exceptional customer service using Mystery Shopping results as a key lever to coach/motivate or recognise as appropriate  
    • Monitor and manage absence as per policy
    • Ensure delivery of compliance with all regulatory and security policies and procedures e.g. cash, ICAO, cycle counts, staff searches.




    • Maximise sales to meet and exceed budgets on a weekly monthly and annual basis at department level
    • Maximise profit by ensuring On Shelf Availability is no less that 97% at department level to be measured against relevant resolution codes
    • Identify and communicate commercial opportunities where possible via key stakeholders

    Customer Led

    • Embed a ‘customer before task’ ethos by motivating and coaching staff using ARI Selling Skills
    • Ensure completion of Customer Satisfaction surveys by team members
    • Ensure supervisory and staffing levels are correct to meet the demands of the business via completion of the Deployment Planner, or its equivalent via the administrative process


    Trusted Partner

    • Work closely with all other Retail Managers to ensure high performance across the entire operation
    • Build positive relationships across Dublin Airport business (Asset Care, Operations etc.)
    • Build, maintain and develop working relationships with Central Support functions e.g. Buying and Order Desk to ensure effective operations within department


    Invests in People

    • Assist in recruiting a high calibre of team members who are retained and motivated via coaching to be sales focused and have a passion for travel retail brands.
    • Set and review key objectives for team members which are aligned with ARI strategy
    • Actively manage the performance of team members through regular reviews and performance log/PDR process
    • Encourage professional development and mobility within the team member group to support global succession planning.
    • Exemplify ARI Values
    • Encourage a positive employee relations environment by addressing issues quickly where possible and escalating as appropriate.


    To carry out any other exceptional duties within the relevant category, or elsewhere within the wider retail operation as determined by the business from time to time.


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