Our Story:

ARI manages the direct retail business at Dublin Airport under the ‘The Loop’ brand. We sell some of the world’s most luxurious products from leading local and international brands including Chanel, Charlotte Tilbury, Moet&Chandon, Estee Lauder, Jameson, Guinness, and Avoca amongst many others.

We are experts in thinking beyond the ordinary to deliver bespoke, memorable retail experiences. We absolutely love what we do. And that’s how we deliver on our customer promise to bring Joy on Your Way. We strive to be the world’s favourite airport retailer and your role will be to help us achieve this by make airport shopping the most eagerly anticipated part of every journey, delivering exceptional experiences and value for all.

Our People:

Retail is powered by people, and we strive too always do best by them. Our People Values form the DNA of our business and nurture a culture of inclusivity, collaboration, and respect (See below our four Values).

Whoever You Are and Wherever You Are From…at ARI You Are Welcome! We pride ourselves on hiring People Leaders with diverse backgrounds, cultures, and perspectives into our growing team.

Our people bring our vision to life by providing exceptional travel retail experiences in our beautiful stores. Our brand expression of “Joy on Your Way” is our north star, and delivering on it is what gets us out of bed each morning.

This Role:

The main purpose of this role is to lead and motivate the Retail Sales team on any given shift across our direct retail stores in Dublin Airport. You will be part of an exceptional retail leadership team which ensures that the operation performs to the highest level both in terms of customer service and in terms of driving Sales and PAS (Passenger Average Spend) on a shift basis. This is a great opportunity for a high performing retail manager who would like to work in a fast-paced airport environment and with world-class retailers and brands. You can only be your best when you are set for success so lots of on-the-job training and support will be provided alongside bespoke development programmes. Excellent career progression opportunities exist here in Ireland and in our global business which spans five continents…the sky is the limit!

• At least 3 years relevant retail management experience.
• Exceptional people management skills.
• Strong analytical skills and proven record of accomplishment in delivering results.
• Proven ability to build strong working relationships, influence stakeholders and communicate effectively.
• Experience working within premium or luxury retail advantageous.
• Flexibility to work varying shifts, including nights and weekends (shift times can vary between 4am and midnight).
• Committed to the four ARI ‘Values;’ Brilliant at the Essentials, Respecting Each Other’s Value, together we overcome Challenges & Always Better.

• Be fully accountable for business performance on a shift basis – you will take a helicopter view of shop operations while leading the team through being a visible presence on shop floor.
• Embed a ‘customer before task’ ethos, constantly motivating and coaching colleagues at all levels.
• Achieve sales versus budget and maximise sales versus last year across departments by focussing on PAS (Passenger Average Spend) as a key metric through our “Shift Excellence” programme.
• Lead, support, coach, challenge and empower your teams, act as a Role Model, inspiring and motivating colleagues.
• Ensure colleague development is always to the forefront; engage, develop, and retain colleagues within the business.
• Live the ARI Leadership Standard – build trust, inspire others, deliver results, and shape our future and work collaboratively while driving continuous improvement.
• Drive colleague engagement and key people leader KPIs; and ensure highest shop floor standards are always maintained.
• Ensure effective communication in place with Central Support functions (e.g., Buying and Order Management teams).
• Act as an escalation point as required.

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.

We will be running our annual Jobs Fair at the Radisson Hotel, Dublin Airport on Thursday 18 April between 10.00 and 17.00. We would love to see you there.