Commercial is a critical business unit for Dublin Airport and daa Group, managing a broad portfolio of products and business partnerships ensuring the delivery of a quality passenger experience, authentic business partnerships are developed, and commercial return is maximized. Core business units include Car Parks, Advertising, Dublin Airport Travel Services, Concessions, Food & Beverage, Property and Dublin Airport Central.  Commercial is a fast paced, dynamic and opportunity seeking environment. 

Reporting to the Head of Car Parks, the Car Parks Manager is responsible for the operational delivery of the end-to-end car park product, including both the digital online experience and on campus product offering, ensuring a positive reputational relationship between Dublin Airport and its customers.  This role manages customer interactions (up to 3 million customer transactions annually), through the existing car park products and services.  The Car Parks Manager leads and manages the Car Parks teams (70+ colleagues) to ensure the car park operation is focused and running efficiently and effectively in line with SOP’S and KPI’S.

The Car Parks Manager demonstrates a commitment and genuinely cares about the car parks product by taking pride and personal accomplishment in providing a great product to customers.

This position is a fully on-site role.

• 5+ years’ experience in business and management ideally in a customer facing operation.
• Third level degree in Business or related subject.
• A proven track record in delivering and continually improving on the customer experience.
• Ability to lead and motivate a team, manage, and invest in people.
• Experience in developing and enhancing product and service offerings.
• Project Management skills with experience in leading multi-disciplinary teams with track record of successful delivery of major projects.
• Ability to collect & report metrics, deliver results and meet deadlines.
• Excellent negotiation skills with the ability to influence and persuade key decision makers.
• High level of commercial acumen.
• Ability to work within a fast paced and sometimes challenging environment.
• Exceptional verbal, written communication, and presentation skills.
• Understanding of IT systems and an ability to drive IT development projects.
• Ability to build business cases and implement capex projects.
• An ability to understand data patterns and relate them to performance/environmental factors.
• Committed to daa values & leadership standards.

• Responsibility to deliver a customer centric product which is worthy of repeat purchase and customer recommendation.
• Define and continually refine the understanding of the voice of the customer (VOC), their motivations and behaviours for purchase.
• Manage, lead, and inspire the car parks operations teams to ensure maximum performance and efficiency in the operation.
• Ensure clear definition of roles & responsibilities within team, delivery of training, and identification of gaps in training materials, maintaining alignment with all operational procedures.
• Motivated to enhance the car park teams’ performance, and job satisfaction and personal development.
• Establish relationships and service requirements, KPIs, SOPs, optimum reporting structures.
• Enhance, maintain, and report on the key performance indicators for the cross functional service level agreement, customer experience, competitive analysis, product, and system and team performance.
• Influence and manage internal stakeholders to ensure high customer satisfaction and a high-quality product offering, while ensuring process changes do not negatively impact customer experience throughout the car parks,
• Point of contact for HSSE, internal audits and associated actions.
• Lead engagement of external stakeholders to drive performance, e.g., Security, Bussing, Car Park system, payment providers, chauffeurs, and staff liaison officers etc.
• Identify, develop, and coordinate the delivery of maintenance and capital projects that support enhancement of the customer experience and/or meet the department’s operational needs.
• Ensure emergency response procedures are implemented in the event of an airport emergency or unplanned event (e.g., mass cancellation plan; adverse weather events; security alerts, fire safety marshalling etc.)
• Build strong relationships within Cars Parks, Business to Consumer (B2C) department and the wider Commercial department – a genuine desire to enhance the commercial team’s development, performance, and job satisfaction.

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.